by Thorsten Wiesel of the University of Groningen, Koen Pauwels of Ozyegin University and Joep Arts of VU University.
Inofec, an SME producer of office furnishings, desired a more analytic approach to allocate marketing resources across communication activities and channels. They developed a conceptual framework and econometric model to empirically investigate (1) the marketing communication effects on offline and online purchase funnel metrics and (2) the magnitude and timing of the profit impact of firm-initiated and customer-initiated contacts. They found many cross-channel effects, in particular offline marketing effects on online funnel metrics and online funnel metrics on offline purchases. Moreover, marketing communication activities directly affected both early and later purchase funnel stages (website visits, online and offline information and quote requests). They also found that online customer-initiated contacts have substantially higher profit impact than offline firm-initiated contacts. The reallocation of marketing resources based on these findings yielded a fourteen-fold increase in net net profit compared to the status-quo allocation.
It looks like no one has posted a comment yet. You can be the first!
You need to log in, in order to post comments.
More from 2009-2010
Added over 7 years ago | 00:40:51 | 15133 views
Added over 7 years ago | 00:04:04 | 6158 views
Added over 7 years ago | 00:40:18 | 16146 views
Added over 7 years ago | 00:44:45 | 14887 views