Irving Wladawsky-Berger - "Technology and Innovation in the Service Economy"
"Technology and Innovation in the Service Economy" is a presentation given by Irving Wladawsky-Berger, Visiting Lecturer at MIT Sloan School of Management and MIT Engineering Systems Division at the MIT System Design and Management's 2010 Systems Thinking for Contemporary Challenges Conference on October 22, 2010. Please reference the link below for Irving Wladawsky-Berger's presentation
http://sdm.mit.edu/systems_thinking_conference_2010/presentations/wladawsky-berger.pdf
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“In well designed services-based systems the number one objective is give the customer as good an experience as possible.”
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