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Videos tagged with loyalty (2)

Finnair

Finnair

2005

Added almost 4 years ago | 00:29:37 | 14474 views

"Customer Equity and Lifetime Management (CELM) at Finnair" by Abdel Labbi, Cesar Berrospi, Andre Elisseff, Giuliano Tirenni The Customer Equity & Lifetime Management (CELM) solution is a decision support system that offers mark...

A Policy on Leadership

A Policy on Leadership

MIT World — special events and lectures

Added over 2 years ago | 00:51:25 | 4454 views

03/31/2010 12:00 PM Wong AuditoriumEdmund (Ted) F. Kelly, PhD '70, Chairman, President & CEO; Liberty Mutual Description: Ted Kelly walks a Sloan audience through the process of turning around a failing company. His formula? Develop tw...